SugarSync Review – Is This Service As Sweet As It Sounds?

Quick Look

sugarsync logo png

SugarSync can sync files and folders from an unlimited number of devices. The upload and download speed is very high. This is a great online cloud service for people looking for a file syncing and collaboration tool to work with remote team members.

There is a 30-day trial and paid plans start at $7.49 per month.

About SugarSync

Founders Gibu Thomas and Ben Strong created a company called Sharpcast in 2004 which was a tool created for synchronizing images between different devices. But, after both the founders left the company in 2008, Laura Yecies was made the new CEO. After that, the entire team focused on syncing and sharing capabilities of the tool and renamed it as SugarSync.

After offering a free plan with 5 GB storage, the company finally started offering paid models in February 2014.

backup and access your files

Who Should Use It? 

why sugarsync

SugarSync’s main selling point is its powerful syncing capabilities. No matter where you are or what device you are using, you can access the data synced to your SugarSync’s account from anywhere. If there are any changes made to the file from any device, they are instantly reflected in all the other devices.

secure file sharing

This is the very reason SugarSync is perfect for both personal as well as business uses. We all have personal data that we might need instantly whether it's an important official document or just vacation pictures. At the same time, using SugarSync for your office files guarantees you that you will never leave an important file at home because you were too busy working on it. Everything will be right there in SugarSync’s server.

We have to mention here that using SugarSync as an everyday backup service can prove to be expensive and a complete waste of its features.


  • File syncing
  • File sharing
  • Limited backup options
  • Photo album sharing
  • User-defined sync folder
  • Collaboration features
  • Highly intuitive
  • Easy-to-use desktop app

Syncing & Sharing

One feature that differentiates SugarSync from all the other syncing services like Dropbox and Google Drive is that the user can define the sync folder in SugarSync. This means that users do not have to move their data to an already specified folder, they can specify any folder on their system’s drive as the main sync folder.

file sync & backup

But SugarSync does have its default sync folder which can be used for quick access. It is called magic briefcase and whatever files are moved into it are instantly synced. Though the whole point is that you don’t have to do it.

Right after downloading the desktop app, you can sign up for SugarSync, which shouldn’t take much time. The interface is incredibly easy to navigate even for the most novice users.

login screen

Previously SugarSync used to offer a forever storage space of 5 GB for all free accounts but now it has been taken back by the company. Though, users can opt for a 30-day trial to see if SugarSync is perfect for them or not. The trial account has 5 GB storage space only.

After you have installed and signed up on the desktop app, it will automatically scan your drive and select the main folders for backup and syncing. These can obviously be de-selected later. Another great feature of the service is that users can set priority for file uploads if they want some files to be uploaded before the others.

manage folders

Folders and files can be easily added by dragging and dropping.

SugarSync does have some limited backup features, but they are extremely limited. Users can choose to increase or decrease internet speed, but there is no way to schedule backups. On the contrary, there are an array of features for file sharing and syncing.

To share a folder or a file, you can just right-click on it and select ‘Share File or Folder’. After that, a new screen will open which will allow you to enter the recipients email address and choose whether you only want to give read-only access or allow the recipients to edit the shared files as well. Again, this feature could be extremely helpful if you wish to collaborate with your team working remotely.

web app sync folders

Users can also create photo album’s right from SugarSync’s desktop app or web app and share it with other people.

File versioning is very important when it comes to choosing a backup or a syncing service. SugarSync only saves the last five versions of a file which is very less compared to the other services in the market that keep unlimited versions of a file.

sugarsync preferences

There is no direct way to restore all the files from your SugarSync account but you can re-install and sign into your SugarSync account on a different computer, and the files will get synced automatically.

Privacy & Security

Files can be encrypted when they are at rest on the cloud server and when they are in transit, being transferred to the server. While there are a lot of cloud services that offer both encryptions, SugarSync doesn’t encrypt data on the local side. Data is only encrypted when it's in transit, just like Dropbox, Google Drive, and OneDrive.

TLS encryption is used by SugarSync to transfer files to the server. After that, those files are encrypted using a 128-bit AES encryption.

Since SugarSync is also based in the United States, it means that your data is on full display for the NSA and no local encryption means that the government exactly knows what data you are storing and sharing through your account.

Web & Mobile App

SugarSync’s web app and mobile app might look a tad bit ineffective at the first glance, but we have all been told over and over again not to judge a book by its cover.

Both web and mobile apps are packed with features, but users have to dig a little deeper into it to find them. Files can be instantly shared with other users, and you can also create photo albums right from the desktop app.

You can view pictures, listen to music and edit text files right from the web app. Files can also be directly uploaded through the web app. All in all, the website has almost all the features of the desktop app and it's very useful.

mobile productivity

Coming to the mobile app, you can upload all your mobile data to it and access all the already uploaded files. They can be viewed and edited if you have the required editing apps on your phone. You can also share the files through social media. Document files are shared via links and photos can be directly shared on Facebook, Instagram or Twitter.

Pricing and Plans

The most basic plan offered by SugarSync is for a 100 GB account which costs $7.49 per month. Then, there are 250 GB plan and 500 GB plan which costs $9.99 and $24.99 per month, respectively. All these three plans are individual accounts linked to only one person.

sugarsync plan prices

SugarSync also offers business plans for users that need to connect the same account with more than one user. The highest plan mentioned on the website is for 1 TB, but the company also creates custom plans for their clients according to their requirements.

All of these plans have a 30-day trial period.

What is SugarSync Missing? 

While syncing services like Dropbox, OneDrive and Google Drive have their own document editing apps linked to them that can easily be used to edit files efficiently, SugarSync isn’t as efficient.

Also, it does allow previewing pictures, but there is no way to edit the. This feature is already available with OneDrive and Google Drive.

And the most important feature missing is private encryption. SugarSync might be a very efficient service, but business clients will naturally find it difficult to share their critical files on their cloud service since it's not encrypted.

7 Total Score

SugarSync is a popular option for those constantly on the go, and need a solution to sync folders across an unlimited number of devices. It doesn't have as many features as other backup solutions, and it's a little pricey compared to similar solutions. However, if you're just looking for an easy way to sync files across all your devices and want the ability to access them from anywhere, then SugarSync is worthy of consideration.

Ease of Use
Data Security
Mobile Access
Storage Amount
  • Fast upload speeds
  • Sync folders with unlimited number of devices
  • Remote data wipe (in case device is stolen or lost)
  • Impressive mobile app
  • A little on the expensive side
  • Lack of features compared to other providers

Tech Specs: 


  • Free Storage: No
  • Free Trial: 30 days
  • System: Windows and Mac
  • Price: Starting at $7/month


  • Mobile Apps: iOS, Android and Windows Phone

Backup Features

  • Synchronization: Yes
  • Free External HD Backup: Yes
  • Continuous Backup: Yes
  • Incremental Backup: No
  • Backup Scheduling: No
  • Bare Metal Backup: No
  • Exclude File Extensions for Backup: No
  • Network Drives: No
  • Bandwidth Throttling: Yes
  • Web Access: Yes
  • HIPAA Compliant: No
  • File Size Limit: No limit
  • Included Machines: 1


  • Local Encryption: No
  • Server Side Encryption: No
  • Keeps deleted files: Unlimited
  • File Versioning: 5 versions of the file


  • File Sharing: Yes
  • Multiple Accounts: No
  • Share Photo Albums: Yes
  • Music Streaming: Yes
  • Folder Collaboration: Yes
  • Outlook Backup: Yes
  1. Reply
    Courtney Banning July 14, 2016 at 12:46 pm

    Finally a good solution for those of us that want to easily sync a lot of files across all our devices! SugarSync is exactly what I was looking for. A simple interface and a reasonable price are all reasons to love SugarSync as a cloud storage provider that goes the extra mile. There is a free trial for 30 days which gives you a chance to see how this will perform for you. This is really the best for the busy home.

  2. Reply
    Jeff Roman August 14, 2016 at 12:50 pm

    Do yourself a favor and sign up for SugarSync right now. This is definitely the easiest way to make sure your files are right where you need them. I love having such easy access to my info, pics, and docs. This even works with a Windows phone! Although the service costs a bit more than some, you do get more versatility and your files are in more locations so you really never have to worry about losing all your files.

  3. Reply
    Marge Crandall August 14, 2016 at 12:55 pm

    Constant syncing is essential for my business and SugarSync offers great rates for business accounts so it was the logical choice for me. I am so glad to have found a good service the first time. I tried Dropbox for personal docs but have since signed up for a separate personal SugarSync account. If you have a business that wants to boost productivity and collaboration then SugarSync can offer you a lot for your money.

  4. Reply
    Randall Brock August 14, 2016 at 12:57 pm

    Continuous back up is what sold me on SugarSync. I also have a lot of different devices so it is nice to not have to worry about getting them all to sync together. SugarSync costs more but I have to do less to get the results I want so it is worth it to me. Thanks for a great service that I can trust and recommend to my friends.

  5. Reply
    Curtis Channing August 14, 2016 at 1:00 pm

    SugarSync has a great customer service department. When I needed a custom sync and storage plan they were quick to respond and offered me an exceptional deal compared to other providers I looked at. Files are so easy to drag and drop and I can get to whatever I need faster than ever before. This is the best storage for your money. Don’t be turned off by the limited number of regular plans because you can just get one that is ideal for you.

  6. Reply
    Geoff Fisher August 14, 2016 at 1:03 pm

    File versioning is limited with SugarSync but that has never been a major concern of mine. What I like is the fast customer service and the ability to keep all my electronics connected. I am much more organized since I started using SugarSync. This storage is absolutely the best on the market and I would recommend that everyone give it a try. There is a free trial so this shows they stand behind their product.

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